- Go to the event record, Registrations tab.
- Search for this constituent. See two (or more) registrations for the same constituent.
- If there is one registration that has no money associated with it, delete this registration OR if one of the registrations is under a host registration, click on that registration and click edit guest. Change the guest to unnamed guest rather than this constituent record.
- Merge the constituents once only one constituent record has this event registration on his/her record.
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