Wildcards are not necessary in the Account holder field in the BBMS Web Portal. This field is designed to search for the exact string of characters (including spaces) that is entered.

For example, if we know the first and last name but are unsure of a middle initial we can just use either the first or last name to search. So when an account holder name is Jane N. Doe,  search on 'Jane' or 'Doe' to locate any variations of the name.