Emails sent to yahoo or gmail bounce

Messages sent to yahoo or gmail accounts are experiencing a bounce intermittently.

The message expired status appears as the bounce reason for an email address with a yahoo.com or gmail.com domain.

Article Number: 61567

Products:

Blackbaud_NetCommunity_BBNC

Yahoo and gmail made changes to their email filtering services affecting the throttling limits of senders. These changes affected the deliverability rate for Blackbaud email services, affecting all Blackbaud clients.

The change in our status caused email messages sent from Blackbaud NetCommunity to experience message expired errors.

We monitor our deliverability rating on a daily basis with all ISP’s, and make adjustments to our sending process based on the daily review.

Environment

Affected Version (from previous KB) 6.45.2034

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