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While software features are well-documented, the software is actually employing unique protocols for your organization; even the most tech-savvy person would have to be instructed on their job if they are unfamiliar with your organization.
Your current users may not be the only individuals ever performing those functions unique to your organization. New staff members would benefit from instructions. What if you send an email to a board member when you receive a gift over $50,000? Maybe you need to document the exact fields to be filled in when entering a gift. For these situations, a user manual is an important tool.
Each time you perform a task that you will need to do again, open a Word document and write instructions as you go. You can include screen shots to add a visual reference point.Once you have your manual together you can upload it to the User Manual section of the database.