I didn't receive several online order alerts

Users can sign up to receive e-mail alerts when patrons or members make online purchases. Even though an Altru user may be signed up, you may notice that the emails are not being sent.  You may not receive email notifications for online donations, memberships, or tickets. When going to Administration > Undelivered mail, users may see the error: Local exception - An error prevented the service from uploading the email job.
For information regarding this issue, please consult our Email Resources Center:

https://docs.blackbaud.com/email-resource-center/faqs/altru#why-am-i-not-receiving-online-order-alerts

 

Environment

 Altru Arts & Cultural
 3.17

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