A user is creating an eMail communication and attempting to link an image in the body of the email to an event or form. The link works fine when sent as a Test. However, once the email has gone out, recipients are not able to access the link.
This occurs when the link added to an image contains the session id. To resolve this, relink the image without the session id.
For example in a donation form: https://www.kintera.org/AutoGen/Simple/Donor.asp?ievent=111111&en=6fKBJLMnH5KKIVOqG4LGLXPHIiKHJWNBKbJGKXMIJtG would become https://www.kintera.org/AutoGen/Simple/Donor.asp?ievent=111111