Error uploading image. The website certificate may be invalid.

When attempting to upload an image to NetCommunity using a non-qualifed domain name ( an SSL error is encountered.

If you are experiencing this error message when logging in through the fully qualified domain name associated with your SSL certificate, please refer to this KB Solution (BB738414).
Click Chat with Support and reference this article


Follow the below steps on your workstation desktop to upload images to the affected site.  Once the fully qualified domain name that is listed on the SSL certificate is pointing to the appropriate address, the below steps will not be necessary.
(You must be an administrator on your local desktop to edit the 'hosts' file.)

1. Start > All Programs > Accessories > Right click on Notepad and select 'Run as administrator'
2. In Notepad go to File > Open and navigate to C:\Windows\System32\drivers\etc (filter for all files, it defaults to Txt documents)
3. Open the file named 'hosts'
4. enter '123.456.789.101' at the bottom of the 'hosts' file (The numeric value must be the IP of the BBNC Web Service Server.)
5. Go to File > Save
6. Go to Start > In the search box type 'cmd' and hit 'Enter'
7. In the command prompt enter 'ipconfig /flushdns' and hit enter
8. Browse to the fully qualified domain that the SSL certificate has listed on it and sign in as Supervisor and upload images

OS X - Leopard
1. Go to Applications > Utilities > Terminal.
2. In the Terminal enter '$ sudo nano /private/etc/hosts'
3. Enter your user password when prompted.
4. Edit the hosts file - The hosts file contains some comments (lines starting with the # symbol), as well as some default hostname mappings (e.g. – localhost).  Simply append your new mappings underneath the default ones. Or edit one of the default values if you know what you are doing!  You can navigate the file using the arrow keys.
5. Save the hosts file (press control-o to save the file, press enter on the filename prompt, and control-x to exit the editor.
6. Flush the DNS cache - On Leopard you can issue a simple Terminal command to flush the DNS cache, and have your host file changes to take immediate effect - '$ dscacheutil -flushcache'


 6.51.736, patch 3

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