Error: An error has occurred in the application when selecting a class in NetClassroom

When clicking on a class name under Graded Student Work, NetClassroom users are receiving the error: An error has occurred in the application. You can do one of the following
* Click the "Back" button on the browser window and once the page loads, click the "Refresh" button.
* Click the "Close" button to close the application.
* Click the "Start Over" button to close your current session and login again.
Click the "Close" button to close this window. You can continue to use NetClassroom.
Close Start over

The error does not occur for all classes, only specific classes. It also affects only some users and not all users. This error is returned for students that have a letter grade rather than a numeric grade in one or more category averages within FAWeb. FAWeb should not allow users to save letter grade values in category averages.

Article Number: 61858

Products:

NetClassroom

Log into Faculty Access for the Web as the teacher of the affected class
Review the category average columns to locate any category that has a letter grade value entered for students.
Delete the letter grade(s) and click Save
To recalculate the category average, take the following steps:
1. Select Gradebook Edit Categories
2. Change the number to drop for the affected category to a new value and save
3. Change the number to drop back to the original value and save

The error should no longer occur for the NetClassroom users.

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