- Add https://bbms.blackbaud.com to Trusted Sites in the browser.
- Ensure that Active X is enabled.
- If using Internet Explorer 10 in 64-bit mode, open the browser in 32-bit mode.
Blackbaud is unable to address this issue because it is related to third-party software. For assistance, contact the third-party vendor.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.
Export the report as a PDF or Word Document to bypass the web browser.
- When previewing the report, select the Export icon. The icon will appear as a floppy disk.
- Choose the format you would like to export. We recommend either 'Acrobat (PDF)' or 'Word'
- Select whether you want to Open the file or save it to your hard drive.
- Open the file and print.