In rare instances, the statement descriptor for another organization appears on the donor's online statement. The donation is deposited in the correct organization's account, and the printed credit card statement is correct.
J.P Morgan Chase has indicated this is a PaymentNet defect causing an incorrect statement descriptor to display on the donor's online statement for J.P. Morgan Chase credit cards in a small number of instances. It does not affect the donor's printed statement, and the donation is made to the correct organization. Blackbaud Merchant Services is sending the correct Statement Descriptor to the credit card company, but the wrong descriptor is displayed online due to the PaymentNet defect. The donor can click on the transaction to see more information, and the correct organization information does display in the Parent Company field. PaymentNet indicated the fix for this defect was fixed in the Version 8 update release completed in March 2013. For more information, please contact J.P. Morgan Chase PaymentNet.