Errors when adding a media object

When attempting to add a media object in The Raiser's Edge, users can experience any of the following error messages in sequence if the record contains many large embedded media objects:

Error: Out of Memory
Error: Undefined RE
 Error
Error: Runtime error -2147219869 [80040663]. No collection transaction active
Error: Cannot call friend function on object which is not an instance of defining class
Error: Constituent17: Runtime error 13: Type mismatch

Download and install the latest version and patch, if applicable. 

Alternate Solutions:
  • Remove some of the media objects from the record that are outdated or no longer need to be stored for immediate reference
    OR
  • Create an alternate constituent record for the constituent on which to store additional media objects

Environment

 7.93.5782

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