Occurs when a User with an assigned Role attempts to view Disbursement Reports in the Blackbaud Merchant Service (BBMS) Web Portal.
"View Disbursement Report" is a Feature granted in the Role for this User
User was previously able to access the reports and no changes were made to the Role
Recreate the existing Role by adding a new role and assigning it to the User.
In order to add a new Role:
1. Log into Blackbaud Merchant Services web portal at bbms.blackbaud.com 2. Click on "Roles" under the Account Management heading 3. Click "Add" at the top right 4. Assign a name to the Role 5.Scroll down and check mark the box of the role you would like to grant. 6. Once finished selecting the role click "Save"
To assign the new role to the User:
1. Click "Users" under the Account Management heading 2. Click on the Ellipsis next to the User you wish to add a new role to 3. Click Ediit 4. Select the new Role from the drop down box 5. Click "Save"