The Service User Number is defined as a unique number given to organisations authorized to use Direct Debit.

3rd Party Organisations may require this for when you are generating a file to send.

To include this in The Raiser's Edge, please do the following:
  • Click Config, Financial Institutions
  • Openon the Financial Institution applicable to you
  • A new window will appear, you will need to have "Sponsoring Bank" marked on the check-box
  • Enter the relevant Account Name/Account Number
  • The last box you will see is User Number, this is where you put the Service User Number that BACS gave to your organisation.

This number should be generated when creating an Instruction File.