Error: The discount code entered is not valid for this registration type.

When registering for your Kintera Thon event, you have added the option to add a discount code for your participants to enter to reduce or remove the price of registration. When entering this discount code and clicking submit, you see the following message: Error: The discount code entered is not valid for this registration type."

Ensure the discount code is set up within the Code Library: 

  1. Navigate to Control > Code Library > Discount Code
  2. Click Edit next to the code and note that the code is case sensitive
Ensure the discount code has been applied to the registration type: 
  1. Navigate to Communities>Special Events>Friends Asking Friends>Kintera Thon
  2. Hover over the event and select Website Info
  3. Click Fee Structure
  4. Click Discount next to the Registration Type that the code should be applied to
  5. Verify the correct discount code is selected, if not select the discount code, Save and navigate back to the Webinfo Checklist and click  the green Publish This Event Now button
If this does not resolve the error, Chat With Support and reference this article.  Please include the name of the event and the name of the discount code. 
 

Environment

 9.4.1

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