When clicking on the link in the email sent to reset a password the user gets a runtime error:
Exception type: InvalidCastException
Exception message: Conversion from string "" to type 'Integer' is not valid.
Article
Number:62119
Products:
Blackbaud_Internet_Solutions
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.