When entering information in an Enhanced Revenue Batch, users have the option to choose Go To after the Constituent name is entered. This will take user to the Constituent record. However, in version 3.0 WebShell, if you enter a Lookup ID instead of a Constituent name, the Go To option is grayed out. However, a user can Save and Close the Batch, reopen it, and the Go To option is available.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.