Gifts missing from a Crystal Report

Gifts not pulling through to Crystal Report
Gifts missing from Custom Report

Crystal (custom) reports pull their data from a query and export into an access database file before it goes to Crystal Reports.

 
If a crystal report has gifts missing, check the following:
 
1.       Does the gift appear in the query?
2.       Does the gift appear in the export?
3.       Does the gift appear in the access database?
 
If any of the answers above are ‘No’ then check and amend the query/export/access accordingly.
If the answers above are all ‘Yes’, Contact Support and reference this article.   Please also provide the Crystal Report (the rpt file) and Export file (.MDB) being used.
 

Environment

 Raiser's Edge Version 7.92.5508.11

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