Time out Error when logging into NetCommunity with a user that has a Raisers Edge linked NetCommunity record

 Any user that has a RE linked BBNC record will receive a time out error when trying to log into NetCommunity.

The following errors will show up in the BBNC Error Log: 

166937System.Net.WebExceptionThe operation has timed outat System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Blackbaud.Web.Content.Core.RE7Service.MasterService.GetConstitData(GetConstitDataArgs args) at Blackbaud.Web.Content.Core.Data.ShelbyConstituent.GetConstituentFromRE(Int32 recordId)7/26/2013 6:50:36 PM
166938System.ApplicationExceptionBlackbaud NetCommunity Error - error loading constituent: The operation has timed outat Blackbaud.Web.Content.Core.Data.ShelbyConstituent.GetConstituentFromRE(Int32 recordId) at Blackbaud.Web.Content.Core.Data.ShelbyConstituent.RELoadConstitData(Int32 recordId) at Blackbaud.Web.Content.Core.Data.ShelbyConstituent..ctor(Int32 id, Boolean bypassPrivacy, Boolean bypassCache, Boolean forcePendingTransactionCheck, eBBSystemTypes bbsystem, eBBRecordTypes bbrecordType, Boolean bAssumeCurrentUser) at Blackbaud.Web.Content.Core.User.get_Constituent(Boolean BypassPrivacy, Boolean ForcePendingProfileCheck) at Blackbaud.Web.Content.Portal.SignIn.SignInDisplay.RenderAdditionalFields() at Blackbaud.Web.Content.Portal.SignIn.SignInDisplay.Page_Load(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)7/26/2013 6:50:36 PM

The client is able to log into the NetCommunity Plugin on the Raisers Edge Web Server and the connection test shows "successful".   


Contact Support and reference this article. 

Environment

 6.51.736.3

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