Form Builder freezes when adding or deleting elements under Selected Elements

When dragging field elements [either mapped or unmapped] from Available Elements to Selected Elements and dropping them, the Form Builder window may intermittently "dim" like it is adding the element, but then never refresh or update, effectively freezing in the dimmed/disabled state.

The following additional symptom may also be intermittently observed:
1. Error message "Failed to load Roles and users" when first opening the Form Builder window. 
-- Clicking "OK" clears this error message when it appears, and testing indicates this does not actually prevent loading lists of Roles or Users in Targeting & security, and does not prohibit adding permissions for roles/users and saving the changes.

This has been observed to be a symptom of an intermittent failure to receive a response in the requesting browser from a web service on the Blackbaud NetCommunity Web Server, and a failure by the Blackbaud NetCommunity Web Server to respond to a Form builder postback for unknown reasons.

If Blackbaud hosts your NetCommunity web server:
Click Chat with Support and reference this article

If Blackbaud NetCommunity does not host your NetCommunity web server:Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
 

Alternate temporary solutions:
1. Refresh the Form Builder browser window
OR
1. Close and then re-open the Form Builder browser window

Environment

 6.53.516 patch 12

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