This typically means that the donor's name is wrong in the participant's (or champion's if in Personal Fundraising) address book or its wrong in the "on behalf of" field. To check the "on behalf of field" as an admin:
  1. Search for the participant the donation was made on behalf of in the TeamRaiser event.
  2. Click on the participants name to go to the Participant Registration page where the donations are listed.
  3. Find the donation who's name needs to be changed in the list and Click on the Edit button.
  4. Once you're in the Gift Information screen you can enter a new name in the Recognition Name field. (step 4)

If that doesn't work, the participant will need to find the name in his/her address book and update it there via these steps:
  1. Log in to participant home center.
  2. Click on the address book.
  3. Find the contact who needs to be changed and click edit
  4. Here you can change the contacts name which will then be reflected in the scroll list