The Facebook comment box draws information directly from Facebook.  If a red error box appears or the comment box is not displaying at all, it is indicating that the comment sharing service may be temporarily unavailable.  While Blackbaud has little control over this service, please chat with support and reference this article if issue persists for longer than 48 hours or if another error has appeared.  

Include the following:
  • Event Name
  • URL of the page having the issue