When reading email generated through Blackbaud Sphere the content appears to be editable. Pictures can be dragged around the page and links are not clickable.
When using Firefox or Chrome, the Sphere content editor will insert an attribute in the body tag called "contentEditable". When this attribute is set to "true" the content will display as though it is editable. Most email clients will ignore this attribute and display the email properly. The AOL desktop client and any "view as webpage" functionality will be impacted by this. This can be resolved by manually setting the contentEditable value to "false" or by using Internet Explorer when building mailings.
NOTE: Chrome may not accept the manual change. We strongly advise using Internet Explorer or Firefox when building mailings.
We are currently evaluating a permanent fix for this issue. Chat with Support and reference this article.