Recognition process adds multiple records per constituent for each recognition level achieved and creates null expiration dates for EFT transactions

BBEC allows users to create constituent recognition based upon the amount a constituent contributes to specific designations during a set period of time. By running the Recognition Process, BBEC adds recognition credits and expiration dates to a constituent's Revenue and recognition tab on the constituent record. However, some users have experienced the following scenario.

When the Recognition Process is run, revenue received via recurring EFT transactions triggers triplicate recognition levels to be posted to the constituent's Revenue and recognition tab. In addition, the recognition levels created from these EFT transactions have a NULL expiration date when the recognition program is set up for an expiration on a set date.

We are currently evaluating this issue and will update this article when we have more information.

Environment

 2.9.1001 Patch 116

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.