BBIS: Intermitent Time Outs

 On 12/25/2012 starting at 7:35am through 12/26/2012 4:30am customers website was having intermitent time outs according to the error logs
 
Error logs, sql snap and screenshots of errors available at: \\chsclySQL\attachments\2012CS\11450079\
 
The following appears to be the culprit along with the increased traffic flow (30,000 hits on 12/25/2012)
 
The w3wp worker process for 1605 is still eating the ram  on D2PBBISEC006AV, it’s due to one of the processes on the attached SQL Snap. This was suspended 6 times yesterday to get the site back up.
 
-- SQL Generated by AdHocQuerySqlBuilder.BuildSql 
-- User: BLACKBAUDHOST\BBNCAppPool1605 
declare @MAXROWS int; 
set @MAXROWS = 501; 
select distinct  top(@MAXROWS)      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Programs].[GNORDER] as [Programs\Greatest need ranking], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child].[NAME] as [Child\Name], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child].[GENDER] as [Child\Gender], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child].[AGE] as [Child\Age], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS].[SPONSORCOUNT] as [Sponsor count], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Opportunity Location].[NAME] as [Opportunity Location\Name], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child].[FIRSTNAME] as [Child\First name], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child].[PICTURE] as [Child\PICTURE], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child\Sponsorship child age Smart Field].[VALUE] as [Child\Sponsorship child age Smart Field\Value], 
      [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Programs].[PROGRAM] as [Programs\Program], 
[V_QUERY_SPONSORSHIPOPPORTUNITYCMS].[ID] as [QUERYRECID] 
from [V_QUERY_SPONSORSHIPOPPORTUNITYCMS] as [V_QUERY_SPONSORSHIPOPPORTUNITYCMS] 
inner join [V_QUERY_SPONSORSHIPOPPORTUNITYGREATESTNEEDCMS] as [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Programs] on [V_QUERY_SPONSORSHIPOPPORTUNITYCMS].[ID] = [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Programs].[ID] 
left outer join [V_QUERY_SPONSORSHIPOPPORTUNITYCHILD] as [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child] on [V_QUERY_SPONSORSHIPOPPORTUNITYCMS].[ID] = [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child].[ID] 
left outer join [V_QUERY_SPONSORSHIPLOCATION] as [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Opportunity Location] on [V_QUERY_SPONSORSHIPOPPORTUNITYCMS].[SPONSORSHIPLOCATIONID] = [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Opportunity Location].[ID] 
left outer join [V_QUERY_SMARTFIELD24E9F640C6EF4C6597856EB6C65C32CD] as [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child\Sponsorship child age Smart Field] on [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child].[ID] = [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Child\Sponsorship child age Smart Field].[ID] 
where [V_QUERY_SPONSORSHIPOPPORTUNITYCMS\Programs].[PROGRAM] = N'Domestic ICS' 
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 2.91.1535, patch 103

Was this article helpful?