Large empty space appearing above or below logo in Essentials-based Thon event

When viewing an Blackbaud Sphere Thon event site based on the Essentials template, a visitor may find that there is a white space above or below the banner image on the page.  This article discusses how to address this empty space. 

Ensure the header logo in your event is no larger than 300px wide. If the logo is larger than 300px wide, edit the logo in photo editing software and reupload the photo with a new file name.
If this does not resolve the spacing, chat with Support and reference this article .

Include the name of the event and its URL in your case.

Environment

 9.4.2

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.