There are 2 sections that control where an acknowledgement email is sent when dealing with (Common, Online Admission, and Online Reenrollment) forms. 
  • The "Email" field from the Field elements node of the Available elements in the Form builder.
     User-added image
    For more information about this field element, see the Online Admissions and Online Reenrollment Guide.
  • The EMail address associated with the BBNC account.  This is set when the Add users to NetCommunity utility is run.  The Send email to type selected will load that specified email address from The Education Edge to the user account in BBNC.
The scenarios below will describe where the acknowledgement email will be sent based on whether or not the user is logged in and whether or not the Email field from the Field elements node is mapped.
  1. Blackbaud NetCommunity/Online Campus Community user is not logged in:
    Since the user is not logged in the Email field from the Field elements node must be mapped.  The email address entered in this field will receive the acknowledgement email when the form is submitted.
    NOTE:  This will not apply for Online Reenrollment forms since those always require a login.
     
  2. Blackbaud NetCommunity/Online Campus Community user is logged in and the Email field element is NOT mapped on the form:
    The email address that is associated with the BBNC account will be used for the acknowledgement.  If the email field in BBNC has not been populated then no email will be sent.
     
  3. Blackbaud NetCommunity/Online Campus Community user is logged in and the Email field element is mapped on the form:
    The email address that is associated with the BBNC account will be used for the acknowledgement.  If the email field in BBNC has not been populated then the address entered in the Email field from the Field elements node will be used.  If the BBNC account does not have an associated email address and the Email node is blank then no email will be sent. 
To confirm which email address is being used for acknowledgments:
Confirm the name of the acknowledgment email
  1. Navigate to Site Explorer>Forms
  2. Click the pencil icon next to the form in question
  3. Click the Acknowledgment Email button
  4. Copy the name of the Acknowledgment Email
Review the sent acknowledgment messages
  1. Navigate to Email>Acknowledgments
  2. Paste the name of the email in and search for it
  3. Click the graph next to the acknowledgment
  4. Click Messages
  • Confirm the email address that corresponds to the date the form was submitted. Note if the email is blank.

If the email address is blank, it can be updated by running the  Add Users Utility.
  1. Confirm the record in Education Edge has an email address and confirm the type
  2. Create a query for the user in question.
  3. When running the add users utility, confirm an email is selected in the "Send Email to Type" field just below the Query Name field. This will refresh the record's email address.