The Organization is set up in Sphere with a parent/child set up. When they create a new Sphere User, they need to have access to the parent and child accounts. These steps outline the process to do that.
1. Log into Main Parent account 2. Go to Control > Administration > Organization Setup > Manage Users 3. Click New 4. Add Contact information and create username 5. Save 6. Click on the "Change Account" hyperlink in the top right 7. Click on one of the child accounts 8. Go to Control > Administration > Organization Setup > Manage Users 9. Click New 10. Click on the hyperlink for "Search for Existing Account Contact" next to login name 11. Click radio button next to Sphere user name 12. Enter additional required contact fields 13. Save 14. Repeat steps 6 - 13 for each child account