Error: The file [filename] cannot be opened because there are problems with the contents - when clicking 'merge' in Webshell

When using the Merge button in Webshell, the following error occurs when attempting to open the merged Word document:

The file [file name] cannot be opened because there are problems with the contents
Details: Unspecified error
Location: Part: /word/document.xml, Line: 1, Column: 0

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0.516
 3.0.516, patch 9

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