This is a commonly asked question when preparing to import or add users for the first time. 
 
Before using the Add Users Utility, it is recommended that you first review the following documents:
 
 
 
Below is a grid that depicts how usernames and passwords are imported into BBNC.
Raiser's Edge Constituent Record Exists?
Education Edge Record Exists?
RE and EE Records Linked?
BBNC Account Exists
End Result?
YES
YES
YES
YES
* Existing BBNC account is pushed BACK to EE
NO
YES
NO
YES
Account Creation fails and is reported in View Failed Users
YES
NO
NO
NO
No Action
NO
NO
NO
YES
No Action
NO
NO
NO
NO
No Action
NO
YES
NO
NO
BBNC Account is created using FAWeb/NetClassroom credentials.  EE Record and BBNC Account Linked.
YES
YES
NO
NO
BBNC Account is created using FAWeb/NetClassroom credentials.  EE Record and BBNC Account Linked.
YES
YES
NO
YES
Account Creation fails and is reported in View Failed Users
 
*Note: If you have The Education Edge and The Raiser’s Edge integrated and an existing Blackbaud NetCommunity account is linked to the RE constituent record, a new NetCommunity user account is not created. The existing Blackbaud NetCommunity account information is pushed back to EE and is then applied to NetClassroom and FAWeb.