First we will reverse the original gift that was entered onto the constituent's account. This will create another transaction on the account with a negative value, offsetting the amount of the original gift:
  1. Click Accounts
  2. Click Find an Account
  3. Search for and click on the donor's name
  4. Click the blue Journal link
  5. Click the gift entry to open it
  6. Check off the box next to Final under Basic Information
  7. Select Edit in the drop down menu next to Save And at the bottom of your screen
  8. Click Save And Edit
  9. Click the Reverse button at the bottom of the entry, underneath Save And
  10. Type in the notes for the reversal
  11. Click Reverse

Please note that you may also delete the original gift instead of reversing it. If the gift was actually processed within eTapestry (through an online page, for example) it is recommended that the gift is reversed instead so that a record is kept of the processed card. If the gift was not actually processed in eTapestry (such as a check donation), then the gift can be deleted and the check information can be attached to the payment that's recorded against the pledge.

Now that the original gift is reversed, a payment can be applied to the pledge for the same amount:
  1. Click Add
  2. Select Pledge Payment
  3. If you have multiple pledges on the account, select the pledge you want to apply this payment to (if you do not, disregard this step)
  4. Fill in the information about the payment (if the original gift was made with a credit card, you can still enter this as a credit card transaction without processing the card again; please see How to Add a Credit Card Transaction Without Processing the Card)
  5. Click Save And Go to Journal

A payment has now been applied to the pledge for the amount of the original donation, and the constituent's account is still balanced as the original gift was reversed.