Error: An online application is attempting to access files on your computer - when you start a program hosted in Blackbaud Hosting Services

You may receive a notice that a program is attempting to access files on your computer after you click the icon to start your program in Blackbaud Hosting Services.  This indicates that the application you are launching, The Raiser's Edge, The Financial Edge, or The Education Edge, is asking for permission to access files on your computer.  

Select "Permit All Access" to allow your Hosted program to save files to your computer or open files on your computer.  

This will allow for such features as exporting to a local drive. Blocking access or read-only will and block your ability to export or import using files stored on your computer.

  • You may be able to prevent this prompt from displaying in Internet Explorer or Mozilla Firefox by configuring your web browser for Blackbaud Hosting Services.  
  • Note: You will not be able to disable this warning when accessing Blackbaud Hosting Services through Google Chrome due to Chrome not supporting the Citrix Receiver browser plugin.

Steps to Duplicate


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