Error: The value for 'Lookup ID' must be unique

The following error is received when attempting to Import Constituent updates into a Batch using the Constituent Update Batch template.

Error: The value for 'Lookup ID' must be unique
 This error message is being generated because Altru is trying to create new Constituent records using the Lookup IDs entered instead of linking them to the existing records in the database.  To resolve this issue follow the steps below:
  1. Navigate to Administration, then select Import
  2. Click drop down next to import process and select Edit
  3. Click the Set options tab, then select Constituent matching tab
  4. Un-check "Use batch template settings"
  5. Check, "Check for records that match existing constituents"
  6. Save the Import process
  7. Delete the incorrect Batch
  8. Run the process again

Environment

 2.96

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