Previous Sponsor images show after uploading new image

An organization has a Friends Asking Friends event set up through Blackbaud Sphere that has Sponsorships enabled.  After attempting to change the logo for a specific Sponsor the previously used image still appears in the event.

Ensure that the new image being uploaded has a different name than the previous image. If new images have already been uploaded please wait 2-4 hours to ensure the system has updated with the replacement images.

Also ensure that you have gone into the Webinfo Checklist and clicked Publish This Event Now after making the change.

If none of these suggestions resolve your issue, chat with Support and reference this article. 


Was this article helpful?