Error: the field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data when opening an existing gift batch

When opening an existing batch in The Raiser's Edge, users may receive the error "The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data."  User's may not be presented with the error but may notice that gift attributes from Online Express (eReceipt URL, webpage URL, etc) become flip flopped or contain incorrect information.

If possible, Recreate the gift batch. If entering information into a field or attribute, reduce the amount of text to avoid the error within the batch.  If necessary, add the information later as a Gift Notepad or attribute.

If you encounter this issue in the latest version and patch of Raiser's Edge and recreating the batch is not an option, please contact support and reference this article.

Environment

 7.92.5508.4

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.