Try the following steps until the issue is resolved:

I. Ensure the pledge has a past-due installment. The pledge reminder process will only pick up installments that are past due. This is by design, however, We are currently evaluating this issue and will update this article when we have more information.

II. Verify that records appear in the results of the selections that are assigned to the letter:
  1. Go to Marketing and Communications > Acknowledgments > Highlight the appropriate letter and click Edit.
  2. Take note of the Selection(s) that are chosen under "Selections of constituents to receive this letter:"
  3. Go to Analysis > Query > Ad-hoc and double-click to open the query used in the process.
  4. Verify that there are records in the results.
  5. If there are no records in the results or the specific record does not exist in the results, check the criteria and modify it if necessary to include the desired revenue.
III. Verify that the pledges to be included are set up to send reminders:
  1. Go to the pledge record (you can access it from the Constituent record or from Transaction Search)
  2. Click Edit pledge and verify the "Send pledge reminders" box is checked.
  3. If the box is not checked, check the box and save.
IV. Check that Name and Address Formats were specified in Address Processing and Name Formats:
  1. In Marketing and Communications, Processing options section, click Edit.
  2. Review the selections made for Address Processing and Name Formats.
  3. Use the drop down list to select another format or edit the existing format by clicking the pencil.