Recurring gifts created online via BBIS use the System Generated Account System instead of the account system indicated in the batch template default configuration settings

When a recurring gift is created online, once that transaction is downloaded into an uncommitted CRM batch, the transaction attempts to use the System Generated Account System despite another account system being chosen as the default account system in the associated batch template settings.

Note: This is only relevant for a Recurring Gift that has a start date of "today", as this Recurring Gift will also have a payment. Recurring Gift comittments are not relevant to an Account System, while their payments are.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 2.9.1001, patch 100
 2.94.1524, patch 13

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.