NOTE: Only users with access to User Administration in Blackbaud Hosting Services will be able to reset hosting user passwords and unlock hosting user accounts in User Administration.

  1. As a user with administrative rights, log into Blackbaud Hosting Services.
  2. Single click on the User administration Icon.
  3. Right-click on the affected account and select Reset Password. 
  4. Change the password to one that meets the Blackbaud Hosting Services password requirements.
  5. Right-click on the account and select "Enable Account"
  6. Log into Blackbaud Hosting Services with user's new password.