Janrain connection failed on testconfig page

The Janrain Domain ping is showing a FAILED status on the testconfig page.
Janrain DomainPing<10FAILED

We set up a connection test on the testconfig page to test the Janrain Domain connection. This only tests the subdomain that we configure in Sites & Settings.

We are currently working on a change in the product to accommodate a change with the 3rd-party provider.

The Social Media portion of your site should still be working properly, and we will take steps to correct the error on the testconfig page.
If you experience any issues with the Social Media login feature, please Click Chat with Support and reference this article



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