No merchant account will allow a refund after a certain amount of time (which varies by the merchant account provider).

If you receive this error, it means that the transaction is too old to be processed through the system. Please, refund this transaction manually.

To mark the transaction as refunded in Luminate Online for reporting purposes, do the following:
  1. Go to Constituent360 > Constituents
  2. Find the constituent record.
  3. Click Transactions (tab)
  4. For the specific transaction and click on "Refund" in the Action c
  5. Select "Refund the full $XX.XX transaction."
  6. Select "No, the participant has already been reimbursed..."
  7. Click on Submit.