In some situations, when trying to edit or create a Friendly URL on a Participants HQ Personal Page, the FAF event subdomain is duplicated in the textbox where they would normally enter their custom Friendly URL.
This is generally an issue caused due to the subdomain containing capital letters, which causing the rendering of the Friendly URL tool to duplicate it in the text box.
To resolve this situation, you will need to make sure the subdomain is all lowercase letters.
To do this, do the following:
1. Go to Communities > Special Events > Friends Asking Friends > Kintera Thon 2. Highlight your Thon event name, Select Website Info 3. Under the "Event Website Creation Checklist" section, for the Friendly web address, click the Edit button 4. Edit the content for the third text box to the right to make sure all the text is lower case. 5. Click Submit 6. Click Publish This Event Now.
Note: Your Participants should no longer see the subdomain duplicate in the Friendly URL textbox.