This error is found in Queue Problem Management under the Contacts: Online > CRM queue. This article will discuss the Record Type of Contact with the following error log message:
Type: MSG_FATAL_ERROR Date: XXXX-XX-XXTXX:XX:XX-XX:XX Summary: RevisionGreaterThanAuthority Detail: Received version of record is greater than authoritative version
RevisionGreaterThanAuthority: The received version of record is greater than authoritative version happens when a message is being sent from the Online system to CRM and the Online message has a Revision ID that is greater than the Revision ID in LCRM. To resolve the error the Revision ID must be brought back into sync.
The procedure for gathering revision ID data to correct QPM errors has changed. Please see KB 95754.