User with supervisor rights not timing out in 15 minutes

Supervisors for The Raiser's Edge 7 version 7.91.5056 and above, should be logged out after 15 minutes of inactivity.  They should be prompted with the following message "If a session has been idle for more than 15 minutes, require the user to re-enter the password to reactivate the terminal." The supervisor is not being logged out after the required 15 minutes, this prevents us from being PCI compliant.

A 'Supervisor' user is a user who:

  1. Logs in as Supervisor
  2. Logs in as a user with Supervisor rights
  3. Belongs to a user group that has rights to Admin > Security
Contact Support and reference this article. 



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