This error presents when the Gateway ID and Password are invalid in the merchant account settings.  Please verify that your Gateway ID and password are correct by calling SAGE at 1-800-261-0240.

Please be advised that when SAGE issues username and password information, they always issue in pairs.  The "Username and Password" that SAGE issues refers to the credentials required to access the SAGE Virtual Terminal.  When inputting credentials into the Merchant Account area of Blackbaud NetCommunity, you will need to use what SAGE calls "M_ID" and "M_key".  

If for some reason you need to have your credentials reset, when contacting SAGE, advise them that you need to know what the M_ID and M_Key are for your account.

Note: We provide links and contact information for third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party vendors and we cannot assist in implementing the solution on these websites.