1. On the Raiser's Edge navigation menu, click Web Services. (Note. You may need to go to the machine where the Mobile Service was installed. Some cases it is the server but not in all cases.)
  2. Under Installed Services, click Mobile Service for The Raiser's Edge.  The Configuration Options screen appears
  3. Select the option to Install Update

  • If Blackbaud hosts your Raiser's Edge database, no action is needed.  Your Mobile Service will be updated automatically.
  • If Blackbaud does NOT host your Raiser's Edge database, you will need to follow the steps above (only one time) after December 20, 2012.  Due to unexpected circumstances, the mobile service update was delayed until the evening of 12/20/2012.  If you attempted to update the mobile service prior to 12/21/2012 and were not able to, please try again on or after 12/21/2012.
    If you do not see the option to Install Update within Configuration Options, then the Auto Updater has been run and no further action is necessary for your Mobile Service to remain updated.