When performing regular tasks and maintenance in an application, database administrators may need to complete a specific process that requires all users to log out of the database. For example, when hard closing fiscal years in The Financial Edge or unposting gifts in The Raiser's Edge, all other users must be logged out of the database before the plugin will run. If you integrate your database with other products, or have web applications that use the database, you may need to contact Blackbaud to ensure the database is not in use when you intend to run the exclusive process.
Click Chat with Support and reference this article to arrange for a time to have users disconnected. Please let us know about any integrations your organization has in place, including NXT, and if you have the Queue module set to run during the time.
Note: The process must be completed between Monday - Friday by 5pm ET to ensure there are enough resources in your datacenter to verify that users are able to log in after the process is complete, any web-based applications are restarted, and application integrations are restored without delay.