Error: Authentication Failure. The supplied user credentials failed validation for the requested service running Submit Gift Aid Claim to HMRC (UK Only)

Users may receive the following error when submitting Gift Aid Claim to HMRC reports
Status: Error
Status Description: Authentication Failure. The supplied user credentials failed validation for the requested service
  1. Download and install Patch 12, which can be found at the following link (Patch) (Installation Instructions)
  2. Ensure Charity Reference Number in Configuration, General matches the Charity Reference Number on HMRC Online Services
  3. Ensure the HMRC Submission Settings  are completed in Config, including the HMRC User ID and name details of the person who has registered for the Online Giving service.  The Charity Regulator Number can be found on Charity Commission website
  4. Confirm the User ID and password being used are correct, by using them to successfully login to HMRC Online Services gateway
  5. Ensure the HMRC web URL https://secure.gateway.gov.uk/submission for submissions is not being blocked by firewall / proxy. Create a firewall / proxy exception for this URL to allow traffic.
  6. If none of the above resolves the error, reset the HMRC online gateway password and use the new password to submit the claim in Raiser's Edge 
Should you experience this issue and need to submit the Gift Aid claim immediately then see the alternate options -
 
  1. See HMRC transitional arrangement that advises HMRC will continue to accept the previous claim method of sending the R68(i) in the post up until 30 September 2013.
    HMRC advise processing time for the R68(i) is currently 30 days.
  2. Submit the claim using HMRC online spreadsheet
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.

Download and install the latest version and patch, if applicable. 

Environment

 Raiser's Edge 7.92.5508 patch 11
 7.93.5782 ; 7.92.5508 patch 12

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