Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
Please work with your IT staff to review and implement Microsoft's Knowledgebase Solution KB875351(for XP users) to resolve this issue. For Wndows 7 users, please follow the steps here: and make the exception for the CitrixOnlinePlugin.exe or Receiver.exe (whichever is applicable to your local configuration).Thank you.