Users enter an assigned username and password to access BBCRM. Some users have experienced the following error for 45 minute period when attempting to log onto BBEC: "Username or password is incorrect. Please try again." After approximately 45 minutes these users were able to log onto BBEC without issue using the same credentials.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.