Recognition programs are configured with multiple levels, which allow individuals to progress and advance to higher levels based upon the amount of money donated that correlates to each program level. When a constituent donates to multiple designations, therefore creating different applications, the levels added to the constituent via the recognition program aren't always consistent.
For example, there may be one instance where the constituent receives the tier/level 2 and 3 levels to the program, but is missing level 1. At other times, the constituent receives all applicable tiers/levels.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.