When users attempt to unlock additional modules using the Unlock Code Generator on the www.blackbaud.com website, they get the error, Please select a valid version. This happens even though the version selected in the dropdown is correct based on what the users see for their product in Help, About.
The same unlock code will be generated regardless if version 7.82 or 7.84 is selected in the Version dropdown in the Unlock Code Generator. If your product is on version 7.84, try selecting version 7.82 in the Version dropdown, and generate the unlock code. If on version 7.82, try selecting version 7.84 in the Version dropdown, and generate the unlock code.
If the error persists:
If the product or module being unlocked was purchased on the same day that the unlock code for it is trying to be generated, wait 24 hours from the official purchase to unlock the product or module. Most sales processing takes up to 24 hours to fully process before the code can be created.
If it has been more than 24 hours since the purchase, Contact Support and reference this article.